How Generative AI is Redefining Hospitality and Guest Experience

Hospitality has always been about service — warm welcomes, memorable stays, and experiences guests never forget. But in 2025, Generative AI in hospitality is reshaping what service means. Hotels and resorts are no longer just offering amenities; they are delivering personalized journeys powered by AI.

And the timing couldn’t be better. The global market for generative AI in hospitality is forecasted to hit USD 439 billion by 2033, with an impressive 40.2% CAGR. Industry Report

So, what’s driving this growth? It comes down to three big shifts: personalization, efficiency, and smarter decision-making.